Returns Policy

 

Via Post For Online purchases

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Step 1: Go online

Contact us via smithderek364@gmail.com.

Select the option to Start a Return.
Submit the form.

Step 2: Confirm your details

Check your inbox, you’ll receive an email confirming our returns policy.
If you want to continue with an online return please reply to confirm.

Step 3: Return your products

Customer will contact you to arrange collection of your return.
Re-wrap the products ready for collection.
Once received, we'll process the refund and notify you via email. Your refund will be credited back to you in the next 3-5 days, depending on the payment method used to place your order.
If the item returned does not meet our Returns Policy below your order will be sent back to you.

 

1. Returns

 

Option 1 – No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [smithderek364@gmail.com] with details of the product and the defect. You can send the item you consider defective to:

[26264 Turnberry Ct, Naperville,IL]

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Option 2 – Refunds Permitted:

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at [smithderek364@gmail.com].

2. Exchanges [Delete if you select Option 1]

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [smithderek364@gmail.com] with details of the product and the defect. You can send the item you consider defective to:

[26264 Turnberry Ct, Naperville,IL]


Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Shipping

To return the item you purchased, please mail it to:

[26264 Turnberry Ct, Naperville,IL]

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. 

 

Policy

View our returns policy here

Faulty Returns

We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased. Just follow the returns process above online.

Change of Mind Returns

Not in love? That’s fine! If you change your mind about the products you purchased from us, we will refund the purchase price, or exchange those products, subject to the following conditions:

1.Products purchased from online store, including sale items can be returned at any time by the customer with proof of purchase;

2.All items will be returned to the original forms of payment, otherwise an exchange or store credit will be issued;

3.Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached).

4.You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.

5.In the case of online purchases, refunds or exchanges will not include the cost of shipping, except as provided below.

Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount.

Revised 29 June 2020